UAE water pump pioneer M.A.H.Y. Khoory & Co. L.L.C. partners with TOPP TI to close IT functional gaps between Human Resources and Business Operations
August 2018
Welcome to the UAE’s leading name in innovation and technology, the MAHY Khoory Group. Tracing its origins back to 1930s when Dubai was a young name in the international trade business, thanks to its strategic geographical advantage, Dubai was steadily growing into an important trade hub moving resources and people across the world. Today, M.A.H.Y. KHOORY & CO. is proud to be among those very few who were a part of Dubai’s transformation.
M.A.H.Y. KHOORY & CO. setup its first office that paved way to what was going to be a technological revolution in the Arabian world. What started off as a handful of people, today is a huge conglomerate of 8 business lines consisting of over 2000 people, across the Middle East. Recognised as the leading name in Water Pumping Solutions, Electrical Solutions Recycled Paper Manufacturing and management and Logistics with varied and reputable partnerships like Grundfos, EATON, Lister Peter, Kirloskar, ALNO, DOUBLE A, to name a few.
Overview
Having digital transformation on the top of its agenda and looking to create a one-point, consolidated operational visibility into its 8 business units to enhance employee awareness, sense of purpose and accelerate managerial decision making, M.A.H.Y. Khoory & Co. chose PRESTO Digital Enterprise to standardise the day-to-day business language.
Throughout the course of the 3-month installation period, performance management at both the process and personal level was transferred to PRESTO’s real time evaluation platform allowing collaboration-based assessments to be conducted across Business Operations, Finance, Accounting, IT, Sales, and Human Resources giving Senior Management a more efficient way to promote employee engagement activities while articulating a sense of purpose through the better defined roles, responsibilities and the expectations set and agreed amongst their staff.
Digital transformation objectives
Capture skill sets, job descriptions & talent profiles & knowledge gaps
Share ideas and promote a best practice culture
increase sense of ownership amongst staff
reduce issue resolution turnaround time
measure and report performance
increase sense of purpose and employee engagement
manage change more effectively
catalogue business processes and client & employee journeys
URL
www.mahykhoory.com/Results after week n°13
- 25 hours per week saved on administrative activities
- 158 CI (cont improvement) opportunities identified
- 921 CI actions/tasks catalogued
- 582 CI actions/tasks successfully executed
- 84 teams setup
- 641 employees assigned roles
- 120 PRESTO users trained
- 100+ average logins per day
- 160 processes catalogued and assigned
Top-down visibility in only 2 days!
The senior management team found immediate comfort in seeing all their shop floor issues, KPIs, projects, skill & competency assessment and opportunities for improvement neatly organised in front of them and sorted by category using PRESTO’s helicopter view display and super zoom function allowing users to navigate to any organisational level for the information required to accelerate decision making
Role & responsibility definition
PRESTO's role and responsibility module became especially useful as the senior team began seeking more efficient ways to actively manage expectations amongst their staff by highlighting the roles and responsibilities assigned. As the installation progressed starting first in Business Operations and then expanding across Finance, Accounting, IT and Human Resources, expectations regarding roles and responsibilities became easier to communicate to the staff
Promoting Continuous Improvement and a culture built on 'Sense of Purpose'
PRESTO's role and responsibility module became especially useful as the senior team began seeking more efficient ways to actively manage expectations amongst their staff by highlighting the roles and responsibilities assigned. As the installation progressed starting first in Business Operations and then expanding across Finance, Accounting, IT and Human Resources, expectations regarding roles and responsibilities became easier to communicate to the staff
Sense of urgency & sense of ownership with the R-A-C-I
Using PRESTO’s Change Management module, the RACI logic was included into our training program teaching all staff members the importance of strategic collaboration and managing expectations and escalating project risks in a timely manner
Increased employee engagement with PRESTO’s social media newsfeed
Offering a direct link to the project storyboard kanban and task list, managers and problem solvers at all levels found PRESTO’s newsfeed a quick and easy way to take a few minutes to scroll through activities underway, review outstanding task lists, share suggestions and best practices via commenting, and stay up-to-date with all issue-related activity
Enhanced training & 360° visibility into the portfolio of skills
PRESTO, originating in the banking sector as a skills management tool allowing HR and Learning & Development to partner at a company level with business operations, offers deep visibility into the knowledge gaps which impede your business from reaching its next performance milestone. As the Project Team started using its skills module immediately by tracking which employees had completed the PRESTO training course and for which modules, it became increasingly evident where additional efforts needed to be dedicated to ensure a successful training completion. Of the many 'Lean widgets' available in PRESTO, the skills matrix was widely appreciated across multiple business lines as a means to identify skill and process competencies at the personal level